Frequently Asked Questions - Diaracosmetic

🛍️ ORDERS & SHIPPING

Q: When will I receive my order?
A: We ship within 24-48 hours. Delivery takes 3-7 business days depending on your location.

Q: Do you offer free shipping?
A: Yes! Free shipping on all orders over $50.

Q: Do you ship internationally?
A: Currently, we ship to the United States and Canada. More countries coming soon!

Q: How can I track my order?
A: You will receive an email with a tracking number as soon as your order ships.

💄 PRODUCTS

Q: Are your products really natural?
A: Yes! All our products contain 100% natural botanical ingredients. No harmful chemicals.

Q: Are your products tested on animals?
A: No, never! All our products are certified cruelty-free and vegan.

Q: Are they suitable for sensitive skin?
A: Yes! Our gentle botanical formulas are suitable for all skin types, including sensitive skin. We always recommend a patch test.

Q: What is the shelf life?
A: Our products last 12-24 months depending on the product. The date is indicated on each package.

Q: Can I use your products during pregnancy?
A: Our products are natural, but we recommend consulting your doctor before use during pregnancy.

💳 PAYMENT

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.

Q: Is my payment information secure?
A: Absolutely! All transactions are encrypted and secured via Shopify.

🎁 GIFT SETS

Q: Do you offer gift sets?
A: Yes! We have discovery sets for Skincare, Hair Care, and Men's Grooming.

Q: Can I customize a gift set?
A: Contact us at diaratou@diaracosmetic.com for custom requests!

📞 CONTACT

Q: How can I contact you?
A: Email: diaratou@diaracosmetic.com
Social Media: @diaracosmetic
We respond within 24-48 hours!